After the purchase

You have already ordered a new WEINSBERG motorhome, camper van or caravan from a dealer? Or you already own an older WEINSBERG vehicle? Here we answer the most frequent questions about service, maintenance and operation.

Just click on the questions you are interested in to read the appropriate answers. If your question is not answered in the FAQs, you can also contact us directly.

Questions and answers

When can I pick up my vehicle from the dealer?

You have questions about delivery times and want to know when you can enjoy your first holiday with your WEINSBERG motorhome, caravan or camper van? Your dealer can answer this question. He can always check the current status of your order and thus keep you up to date. 

Please note that only the dealer is your contractual partner. WEINSBERG as manufacturer is therefore not entitled to give you information about delivery times.

When are the next MOT and gas test due?

Just like conventional cars, motorhomes, camper van and caravans must have their main inspection and exhaust emission test carried out regularly by TÜV. You will find the due date of the next main inspection/exhaust emission test on the licence plate of your vehicle and in the inspection documents of the TÜV.

Although the additional gas test has no longer been mandatory as a prerequisite for the main inspection since April 2022, we recommend that you continue to have it carried out in the proven 2‐year cycle and maintain the usual procedure in this regard.

Where can I find operating instructions for my vehicle?

When you take over your WEINSBERG motorhome / caravan you will receive a folder with all operating instructions and manuals – also for the electrical assembled devices. 

You can also receive the operating instructions digitally. With the Knaus Tabbert SmartCI‐App and your chassis number, the operating instructions can also be seen on your Smartphone. 

iOS App Store

Google Play Store

(Attention: In the app, manuals are only completely available for vehicles of the model years 2018 and 2019)

For vehicles of older model years you can contact us by email indicating the chassis number.

Where can I order spare parts and what delivery times can I expect?

You can easily order spare parts through your dealer. Your dealer can also tell you what delivery times you can expect.

What does „10‐year leakproofness guarantee‟ mean?

For our motorhomes, caravans and camper vans, we offer you a 10‐year leakproofness guarantee on the body manufactured by us within the framework of our guarantee conditions valid at the time of vehicle delivery. This covers damage caused by moisture or humidity penetration if this is due to a material or manufacturing defect. In addition, you will receive 24 months warranty from your WEINSBERG dealer. (Cross‐series)

I would like to increase my vehicle payload. What do I have to do?

The load increase of your WEINSBERG vehicle can be done either by the dealer or directly by us. Please contact our Aftersales Department by email indicating the chassis number.

How do I find out the perimeter for the awning?

If you want to know the perimeter of your vehicle, simply contact our Aftersales Department by email indicating your chassis number.

I have questions about the COC paper

COC papers have only been available for our vehicles since 2010. Technical data sheets are available for all previous models and generally accepted. If you have any questions, please contact our Aftersales Department.

Can I have optional equipment retrofitted?

Depending on the type and scope of the optional equipment, retrofitting may be possible. For more detailed information please contact your local WEINSBERG dealer:

To the WEINSBERG dealer search

How do I find out about a possible recall?

In the event of a recall, your dealer will contact you directly and inform you about the type, scope and further proceedings of the recall.

Contact customer service directly

Your question was not included in our FAQ? You would like to learn more about WEINSBERG, our models and our services? Then get in touch with us directly. You can easily reach us under the following contact details and at the following times:

Monday to Thursday
09:00 - 15:00
09:00 - 12:00

+49 (0)8583 / 21-999